FAQ

A question about our products? We hope this FAQ will help. Still can’t find an answer? Email us!

ONLINE ORDERS

WHERE CAN I BUY YOUR PRODUCTS?

You can order them right here on the website. It’s a practical way to purchase our products if you unfortunately do not live close to one of our retailers. You can also find them at select retailer stores. To find out about those stores, head over to our “find us” tab!

DO YOU ACCEPT RETURNS OR ISSUE REFUNDS?

We do not accept returns or issue refunds. However, if you have any issues with your product, please email us at: info@loganpetitlot.ca and we will address these on a case-by-case basis.

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Orders are processed within 2 business days, and can take up to 7 business days to ship. These delays can vary during the holidays. If you need to receive your order faster, you can select a different shipping method at the checkout.

CAN I ONLY PURCHASE ONE JAR THROUGH YOUR ONLINE STORE?

Due to shipping fees, we do not offer the option to purchase only one jar through our online store. You must order a minimum of 4 jars, however you can choose whichever flavours you want.

WHAT'S UP WITH YOUR SHIPPING SUPPLIES?

Our shipping supplies, aren’t the cutest because we make sure to repurpose bubble wraps, cushioning peanuts, foam, and craft paper received from our own suppliers when ordering ingredients. It is our goal to reuse as much shipping supplies as we can.

GENERAL INFORMATION

WHERE ARE YOUR PRODUCTS MADE?

Our products are all made in small batches in our Montreal facility.

ARE YOUR PRODUCTS ORGANIC?

We don’t have organic certification, but most of the ingredients that go into making our products are organic.

WHY DON’T YOU USE STRICTLY ORGANIC INGREDIENTS?

Some producers with whom we partner manage small, family-owned plantations that simply don’t have the means to seek out organic certification. In any case, we ensure that our suppliers’ production methods exclude the use of any products considered harmful to human health or the environment.

HOW CAN WE IDENTIFY THE ORGANIC INGREDIENTS IN YOUR PRODUCTS?

The organic ingredients are marked with an asterisk in the list of ingredients.

ARE YOUR PRODUCTS RAW?

No. Our nuts are first dry roasted at a low temperature, after which they are ground.

ARE YOUR PRODUCTS VEGAN?

Yes. Our products are all vegan.

ARE YOUR PRODUCTS GLUTEN-FREE?

Our products do not contain gluten, but our facility is not certified gluten-free.

NUT BUTTERS

MUST I STORE THE NUT BUTTER IN THE REFRIGERATOR ONCE OPENED?

No. Ideally, you want to keep your jar in the pantry, which will make the nut butter easier to spread.

MUST I STIR THE NUT BUTTER BEFORE USING IT?

Yes. It’s preferable to stir the nut butter for a better distribution of the oil and other ingredients. For instance, our almond ginger butter contains pieces of crystallized ginger that may be at the bottom of the jar. Stirring will ensure you get a little piece of ginger in every bite!

IS IT NORMAL THAT THE NUT BUTTER’S TEXTURE IS DIFFERENT FROM WHAT I’M USED TO?

Yes. Our production process is designed to crush the nut, which creates a smoother texture. Our nut butter is thus less watery than most natural butters on the market, and is more akin to a spread.

DO YOU USE BLANCHED ALMONDS?

No. Our almonds are dry roasted with their skins, as they are high in fibre. They also taste best (though that’s purely subjective)!

IS THERE ANY ADDED SUGAR IN YOUR NUT BUTTERS?

Yes, but only in certain products. In such cases, we use organic maple sugar (from Quebec).

ARE THERE ADDED OILS IN YOUR NUT BUTTERS?

For taste and texture purposes, some of our nut butters (not all!) contain added oils.

IS OIL SEPARATION NORMAL?

Yes it is! Oil separation occurs with natural products, since no food stabilizers are used. Just give your nut butter a stir, and you are good to go!

SPRINKLES

HOW CAN I USE SPRINKLES?

Easy peasy! Simply sprinkle them on your favourite dishes.

HOW SHOULD I STORE MY JAR OF SPRINKLES?

We recommend storing it in a cool and dry place.

DOES THE NUT PAR*M MELT IN THE OVEN?

No. Since our blend is made from cashews and nutritional yeast, this product will not melt in the oven like a traditional parmesan cheese. It is best when used as a condiment, that is, by sprinkling it on your food, just before serving it.