A question about our products? We hope this FAQ will help. Still can’t find an answer? Email us!
Orders are processed within 2 business days, and can take up to 7 business days to be delivered. These delays can vary during the holidays, or other extraordinary circumstances.
Flat shipping rates of $5 in Quebec and $7 in Ontario on orders between $50-$99. Shipping rates in all other provinces and countries are based on weight and dimensions of the order.
Free shipping in Canada on orders of $100 and more.
Our shipping supplies, aren’t the cutest because we make sure to repurpose bubble wraps, cushioning peanuts, foam, and craft paper received from our own suppliers when ordering ingredients. It is our goal to reuse as much shipping supplies as we can.
That’s a great question!
Paying a fair price means that we source supplies from producers who value environmental sustainability and respect the workers involved. We encourage transparent sourcing and that’s reflected in the price of our ingredients.
The entirety of our production is made at our Montreal facility. We don’t call upon the services of any third parties to automate our processes and produce larger quantities than needed. This allows us to maximize the freshness of our products (as our inventory turnover rate is very good) as well as develop bolder, more avant-garde flavours that we wouldn’t have the flexibility to produce large scale. That flexibility and the ability to produce smaller scale do come with a price tag, however.
Our products are made from carefully selected ingredients. We don’t use any stabilizers or food additives that would reduce our production costs.
Our products are all made in small batches in our Montreal facility.
We don’t have organic certification, but most of the ingredients that go into making our products are organic.
Some producers with whom we partner manage small, family-owned plantations that simply don’t have the means to seek out organic certification. In any case, we ensure that our suppliers’ production methods exclude the use of any products considered harmful to human health or the environment.
The organic ingredients are marked with an asterisk in the list of ingredients.
No. Our nuts are first dry roasted at a low temperature, after which they are ground.
Yes. Our products are all vegan.
Our products do not contain gluten, but our facility is not certified gluten-free.
Of course! You’ll find the origin of the nuts in the Products section.
No. Ideally, you want to keep your jar in the pantry, which will make the nut butter easier to spread.
Yes. It’s preferable to stir the nut butter for a better distribution of the oil and other ingredients. Stirring will ensure you get a perfect consistency!
Yes. Our production process is designed to crush the nut, which creates a smoother texture. Our nut butter is thus less watery than most natural butters on the market, and is more akin to a spread.
No. Our almonds are dry roasted with their skins, as they are high in fibre. They also taste best (though that’s purely subjective)!
Yes, but only in certain products. In such cases, we use organic maple sugar (from Quebec).
For taste and texture purposes, some of our nut butters (not all!) contain added oils.
Yes it is! Oil separation occurs with natural products, since no food stabilizers are used. Just give your nut butter a stir, and you are good to go!
Easy peasy! Simply sprinkle them on your favourite dishes.
We recommend storing it in a cool and dry place.
No. Since our blend is made from cashews and nutritional yeast, this product will not melt in the oven like a traditional parmesan cheese. It is best when used as a condiment, that is, by sprinkling it on your food, just before serving it.
At present, our products aren’t available in bulk, as this type of distribution is difficult to implement without compromising the integrity of the products. Given that we don’t use any stabilizers or preservatives, our nut butters must be stirred before each use so as to avoid the oil floating to the top of the jar. This ensures you’ll get a smooth, creamy texture. That’s more difficult to monitor, however, when many customers serve themselves from the same container.
Absolutely! We now own a bulk dispenser that may be used at future events we’ll be attending. We’re also considering the possibility of making this dispenser available at certain points of sale on a case-by-case basis. Don’t hesitate to reach out for more information about this.
Yes. You can return your clean jars to us at our atelier with the label and lid. While we can’t reuse the lids, we’re committed to recycling them properly. To bring back your jars, send us a message to schedule an appointment. For those who don’t live in the Montreal area and therefore can’t return their jars, we encourage you to reuse them. And as a last resort, you can also recycle them!