A question about our products? We hope this FAQ will help. Still can’t find an answer? Shoot us an email.
WHERE CAN I BUY YOUR NUT BUTTERS?
DO YOU ACCEPT RETURNS OR ISSUE REFUNDS?
We do not accept returns or issue refunds. However, if you have any issues with your product, please email us at: info@loganpetitlot.ca and we will address these on a case-by-case basis.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Please note orders will be processed within 2 business days. Then, orders will take up to 7 business days to ship. These delays can vary during the holidays. If you need to receive your order faster, you can select a different shipping method at the checkout.
CAN I ONLY PURCHASE ONE JAR THROUGH YOUR ONLINE STORE?
Due to shipping fees, we do not offer the option to purchase only one jar through our online store. You must order a minimum of 4 jars, however you can choose whichever flavours you want.
MUST I STORE THE NUT BUTTER IN THE REFRIGERATOR ONCE OPENED?
No. Ideally, you want to keep your jar in the pantry, which will make the nut butter easier to spread.
MUST I STIR THE NUT BUTTER BEFORE USING IT?
Yes. It’s preferable to stir the nut butter for a better distribution of the oil and other ingredients. For instance, our almond ginger butter contains pieces of crystallized ginger that may be at the bottom of the jar. Stirring will ensure you get a little piece of ginger in every bite!
IS IT NORMAL THAT THE NUT BUTTER’S TEXTURE IS DIFFERENT FROM WHAT I’M USED TO?
Yes. Our production process is designed to crush the nut, which creates a smoother texture. Our nut butter is thus less watery than most natural butters on the market, and is more akin to a spread.
WHERE ARE YOUR NUT BUTTERS MADE?
Our nut butters are all prepared in Montreal.
ARE YOUR NUT BUTTERS ORGANIC?
We don’t have organic certification, but most of the ingredients that go into making our nut butters are organic.
WHY DON’T YOU USE STRICTLY ORGANIC INGREDIENTS?
Some producers with whom we partner manage small, family-owned plantations that simply don’t have the means to seek out organic certification. In any case, we ensure that our suppliers’ production methods exclude the use of any products considered harmful to human health or the environment.
HOW CAN WE IDENTIFY THE ORGANIC INGREDIENTS IN YOUR NUT BUTTERS?
The organic ingredients are marked with an asterisk in the list of ingredients.
ARE YOUR NUT BUTTERS RAW?
No. Our nuts are first dry roasted at a low temperature, after which they are ground.
DO YOU USE BLANCHED ALMONDS?
No. Our almonds are dry roasted with their skins, as they are high in fibre. They also taste best (though that’s purely subjective)!
ARE YOUR NUT BUTTERS VEGAN?
Yes. Our products are all vegan.
IS THERE ANY ADDED SUGAR IN YOUR NUT BUTTERS?
Yes, but only in certain products. In such cases, we use organic maple sugar (from Quebec).
ARE THERE ADDED OILS IN YOUR NUT BUTTERS?
There are no added oils, since nuts are already packed with natural oils.